We want every one of our customers to be happy and have a hassle-free shopping experience. That’s why we have a simple and clear Refund & Return Policy.

1. Product Return Conditions
You can return the product in the following cases:

-If the wrong product is delivered.
-If the product is broken/damaged/defective.
-The product does not match the description/picture on our website.
-If the wrong product of the specified size/color is sent.
However, remember that to be returned, the product must be:
-Unused, undamaged, and with the original packaging.
-The return request must be made within 7 days of receiving the product.

2. No products are returnable

Product returns/refunds are not applicable in the following cases:

-Sale/discounted products.
-Used or damaged products.
-Digital products or downloadable items.

3. Refund Process

 -The refund will be approved after our team checks the product.
 -If approved, the money will be refunded to your bank account/mobile banking/payment method within 7-10 business days.
 -If you want a refund through any other payment method, you will need to contact our customer support.

4. Exchange Policy

Instead of a refund, you can exchange the product for the same price or an additional price (with additional money if necessary).
[[ Delivery charges will apply for exchange products ]]

5. How to return?

 -Fill out the “Return Request” form on our website or contact Customer Care.
 -You will receive a confirmation from our team.
 -Send the product via courier service.
 -We will inform you about the refund/exchange process after receiving the product.

6. Contact Us

For any questions or assistance, please contact us at:

Email: opentocart.bd@gmail.com
Phone: +8801869257248

OpentoCart always prioritizes customer satisfaction. We want your shopping journey to be enjoyable and reliable.